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How is your shopping experience different on bbbcycling.com.au? When you shop with BBB Cycling Australia you're supporting local Australian retailers who stock our brand.
The order process explained:
Step 1 – Browse and select your item(s);
Step 2 – Choose your favourite BBB Dealer to support with your purchase;
Step 3 – Add to cart and checkout;
Step 4 – We deliver straight to your door from BBB Cycling Australia HQ.
Local stockists don't handle returns, refunds or exchanges. All returns go through BBB Cycling Australia. Enjoy your purchase, and thank you for supporting local Australian retailers.
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Our passion at BBB Cycling Australia is to support cyclists and the retailers who make their riding possible. When you shop online with us, you choose a local BBB stockist to support with your order, and BBB Cycling Australia dispatches it direct to your door. Find out more on our Supporting Local Bike Shops page.
Are you having trouble adding to cart? When you shop with BBB Cycling Australia you’re supporting a local Australian Retailer who stocks our Brand. We take care of everything from dispatch to after sales care but we support the local Retailers who stock our Brand which is why you need to select a store before you can add to cart.
For quicker checkout times in the future you can now save a Retailer as your favourite store.
Here at BBB Cycling Australia, we like to make ordering as convenient as possible. We accept credit card, PayPal, PayPal Pay in 4, Afterpay, Zip, Google Pay and Apple Pay. All are simple, secure and instant. If you are having any issues checking out, please see the "Why Can't I Add To Cart?" section above, or Contact Us.
Refunds are processed within three working days of approval, to the same account as the original order payment. Please allow up to five days for the funds to appear in your account due to processing from your financial institution.
Visit PayPal, Visit Afterpay or Visit Zip for full T&Cs on their payment and refund process.
Not sure about your purchase? No worries! You can return unwanted items within 30 days of delivery. Items must be unused, uninstalled and in original condition and packaging, and return shipping is at your cost. Some items can't be returned for change of mind (such as installed or used products, consumables and Final Sale items). This doesn't affect your rights under the Australian Consumer Law.
To start a return, complete the Return Request form on our Shipping, Returns & Warranty page. Please don't send anything back before submitting a request. Questions? Contact Us.
Need some friendly advice? You can visit any one of our dealers and stockists for the best advice. Find a Stockist here
Can’t find the answer you’re looking for?
You can enquire through our online form here